Refer a Customer

If you would like more information about any of our services please call us on 08456 0123 99 (select option one – information and advice) or 01903 219482.

Alternatively you can email the service at advice@independentlives.org.

Visit our Contact Us page to find out how to contact us in other ways.

Information for social workers and other professionals

Referring someone to the Direct Payments Support Service

If you are a social worker in West Sussex or Hampshire, you can refer someone for information and advice about Direct Payments by completing a DP/DPSP IAA referral form.

If you are referring an adult you can find this form in the SOSA or BICA episode of the framework. If you are referring a child you can find this form in the SDS forms on the shared drive.

Please forward the completed form to advice@independentlives.org.

If you wish to refer someone who has decided they want to either employ Personal Assistants, use a self-employed carer or pay a volunteer please complete the DP/DPSP PAES referral form and send it to advice@independentlives.org.

Once the referral information has been received we will allocate an adviser within two working days. 

Referring someone to the Personal Health Budgets Support Service

If you are a health professional working in Continuing Health Care in West Sussex you can access the Personal Health Budget Pilot for general information by calling 08456 0123 99 or email advice@independentlives.org.

To make a referral for support planning or recruitment and employment support complete a PHB referral form and email it to advice@independentlives.org.

If you are a health or social care professional working outside our operating areas of West Sussex and Hampshire and would like to know more about accessing services from Independent Lives please contact Rebecca Smicle on 08456 0123 99 ext 208 or email rebecca.smicle@independentlives.org.

Referring someone to the Payroll Service

If you are working with someone who is already receiving a Direct Payment they can contact us directly about accessing the Payroll Service by calling 08456 0123 99 or emailing payroll@independentlives.org.

Referring someone to the Banking Administration Service

If you are working with someone who is already receiving a Direct Payment they can contact us directly about accessing the Banking Administration service by calling 08456 0123 99 or emailing banking@independentlives.org.

Referring someone to the Recruitment Solutions Service

If you are working with someone who is already receiving a Direct Payment they can contact us directly about accessing the Recruitment Solutions service by calling 08456 0123 99 or emailing recruitment@independentlives.org.

Referring someone to Lend a Hand

If you wish to commission our Lend a Hand agency directly it has a framework agreement with West Sussex and can be contacted on 01903 227813 or email lendahand@independentlives.org.