2020 in numbers Despite the challenges presented by the pandemic in 2020, Independent Lives continued to support huge numbers of people and provide services which make a real difference. Here is just a snapshot of those numbers. We helped 1,651 people through our information and advice telephone helpline, covering 7,006 separate enquiries and requests for information. We supported 267 disabled people to start to employ their own personal assistants through social care personal budgets, across West Sussex and Croydon. Our payroll service provided services to 1,492 people. We helped more than 200 people recruit support staff. We placed 231 new recruitment adverts and received 1,066 applications. 254 personal assistants attended 21 training sessions, recording 340 separate attendances. This training was rated as excellent or very good by 100% of participants. We supported 173 domiciliary care customers, making 78,079 separate calls, and delivering 50,339 hours of care. We provided 2,454 hours of respite breaks to carers in the Adur area.