This report covers my first year as Chief Executive of Independent  Lives, and what a year it has been! Some of the highlights of the year are presented in this report. 

For me personally, being able to work with all of our stakeholders to shape our future direction has been invaluable. Thank you to all of you for being so engaged in supporting people across West Sussex and Hampshire to live independently.

Reading through this report I am especially proud of the  achievements of our wonderful staff and volunteers – the sheer volume of enquiries handled by our Direct Payment Information and Advice team whilst still maintaining such an excellent rating in the quality of the service, is exceptional.

This ability to deliver such a high standard of care and support to so many customers is reflected across all of our services.

So a heartfelt well done, we hope you enjoy reading the latest Impact Report.

Rebecca Smicle, Chief Executive