I’ve been with Independent Lives since 2008, initially as an enquiries officer, before becoming an adviser for the Direct Payment Information & Advice Service, then senior adviser, then my current position as Personal Budgets Team Leader.

I miss the direct contact with customers in their own home, but still get to support customers over the phone which I really enjoy as I like feeling I’m helping people.

I keep a close eye on CRM as I’m a stickler for detail and like to make sure things are done correctly.