As the NHS moves towards a more personalised health and care system, it’s important for you to have a clear idea of what this new, more targeted approach to health and care means.

On this free online course you’ll learn what personalised care is, and how it can benefit the whole population in England. You’ll also hear how it works in practice. 

There has never been a more important time to help shape and influence how health and care is delivered in England. Demand for health and care services has increased in recent years, more people are living with a long-term condition and we’re experiencing a pandemic.

It makes sense that the only way to ensure that the NHS meets everyone’s needs, is to involve people who use their services, and especially those who are living with a long-term health condition, disabled people and family carers.

Who is the course for?

The course is open to everyone, but is mainly aimed at people with long-term conditions and disabilities and their carers who want to improve their situation by gaining knowledge of personalised care. The programme would also be of particular interest to anybody working in the health, social and voluntary sectors.

What topics will you cover?NHS Peer Leadership branded image

    • Changing demands on the NHS
    • People’s stories of personalised care
    • Shared decision making and how it works in practice
    • Social prescribing and community based support
    • Patient choice and your ‘legal right to choose’
    • Supported self management
    • Personalised care and support planning
    • Personal health budgets and the difference they can make

    What will you achieve?

    By the end of the course, you‘ll be able to...

    • Discuss the changing demands on the NHS
    • Describe the benefits of personalised care for the whole population
    • Describe the six ways people can experience personalised care
    • Discuss personalised care with health professionals with more confidence
    'The course was well-laid out and easy to follow. The information was very useful and relevant, and I felt I learned a lot. I have started applying what I learned immediately'

    The programme summary

    The programme has four steps with three main aims:

    • To tell people what personalised care is and how people in England can benefit
    • To develop new Peer Leaders who can support the development of personalised care
    • To develop Peer Leader Facilitators to provide leadership and support to Peer Leaders

    What can you expect?

    The course is delivered in bite-size chunks using language that is easy to understand. It also includes videos with sub-titles and transcripts. There are plenty of opportunities to discuss your thoughts and experiences with other learners. You’ll also hear from people who’ve experienced the benefit of personalised care and inspiring stories from Peer Leaders who are actively influencing how personalised care is developed and delivered.

    You can access the full programme booklet here if you want to read about the course in more detail.


    We are currently offering free one-to-one support to anybody who wants to complete step one of the programme but doesn’t have the means or confidence to access the course online. If this is something which would be beneficial to you or somebody you know, please contact us on 01903 219482 to speak to one of our advisers.


    Click here to register and begin the course completely free of charge. Learn at your own pace and only progress when you're ready.