Coronavirus information for Care Service customers The Care Service is still supporting customers in their own homes. If you need to contact us, please do so in the usual way. Independent Lives Care service is working really hard to ensure all care calls are completed. We have ordered extra personal protective equipment. We are also ensuring any staff with symptoms listed on the government guidelines are self-isolating. All customers will receive their calls but there might be situations where timings and workers are changed without notice due to contingency planning. If you have any concerns, don't hesitate to raise these with your support worker. Shielding Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others. We are strongly advising people with serious underlying health conditions which put them at very high risk of severe illness from coronavirus (COVID-19) to rigorously follow shielding measures in order to keep themselves safe. More information, including which groups are classified as very high risk, here.