Have a Direct Payment? We are here to help!

Independent Lives is commissioned by West Sussex County Council and Hampshire County Council to work with residents who have a Personal Budget. Find out more about Personal Budgets.

We can also help you if you have a Personal Health Budget, Education and Health Care Plan, Individual Service Fund, or Managed Account. 

If you live outside of West Sussex and Hampshire we offer Payroll Plus  - where you can purchase a bundle of services directly: Payroll, Banking, and Information, Advice & Support Services for people with a Personal Budget who employ Personal Assistants.

How the service works

Direct Payment Information & Advice Service offers you support face-to-face, via Zoom and over the phone. You can also access guidance, templates and other resources.

Our advisers are available via phone and email from 8am – 5pm Monday – Friday.

You can phone us on: 01903 219482. Please select option 2.

You can email us at [email protected]

You will receive your Personal Budget as a Direct Payment made to you by the council or NHS. Education and Health Care Plan Personal Budgets are paid directly to your school or college.

We can work with you to help you manage your Direct Payment.

When you first start on Direct Payments we will allocate you a named adviser who will visit you at your home and provide you with one-to-one support for up to a year. Your adviser will explain all the options available and give you the information and advice you need to learn how to manage your Direct Payment and recruit and manage care staff.

Once you are up and running, we will send you regular news and updates and you can access support, advice and information from our Information and Advice team whenever you need it.

Other Direct Payment services include: