Sam Pegg, Director of Operations

I joined Independent Lives back in 2010 to work with the New Business Lead to develop and launch Lend a Hand, our care service.

Since then, the service has grown and gained a Care Quality Commission rating of ‘Good’ and CHAS accreditation, and our team has been recognised in local awards as Unsung Heroes!

As registered Care Manager, I am working towards the service gaining an ‘Excellent’ CQC rating, having introduced coffee mornings and opportunities for our customers to take part in local community projects, and I am always looking at ways to improve the quality and safety of our service.

I love the diversity of my role, never knowing what the day will bring, and working with such a fantastic team and lovely customers.