Every year we report on the progress we’ve made and how we’ve achieved what we set out to.

Our annual impact reports highlight the progress we've made toward our strategic objectives, and outline where we're going to focus our work over the following years to achieve our vision of a fairer society where everyone can fulfil their potential.


2020 has been an immensely challenging year for people all around the world.

Few people have been left unaffected by the COVID-19 pandemic, but for all of the challenges we have endured, we have also seen what a small and connected world we live in. From neighbours supporting each other through isolation to international communities working on vaccines, we have seen how we are better together and achieve more working in partnership; a value that has long been held by Independent Lives and has shone brightly over the last 12 months.

We have achieved so much in 2020, from supporting people with vaccines and PPE, launching new services, to obtaining our first minibus. The efforts of our staff, volunteers, and our customers have been amazing.

We hope you enjoy reading our Impact Report as much as we have enjoyed reflecting on our collective achievements!


Looking for a previous report?

Our older impact reports are available to download here: