Information & Advice Service Independent Lives is commissioned by West Sussex County Council and Croydon Borough Council to work with residents who have a Direct Payment. If you employ or want to recruit a Personal Assistant we can help you. We can also help if you are a professional who would like to discuss Direct Payments. We support people who have a Personal Budget, Personal Health Budget or Education, Health & Care Plan. How we will work with you We can support you using online portals, emails and phone calls and face to face. You can also access guidance, templates and other resources. Our advisers are available via phone and email from 8am – 5pm Monday – Friday. You can phone us on: 01903 219482. Please select option 3. You can email us at [email protected] What to expect You can choose to receive your Personal Budget as a Direct Payment made to you by the council or NHS. For West Sussex residents If you live in West Sussex we can work with you to help you manage your Direct Payment. When you first start on Direct Payments we will allocate you a named adviser who will visit you at your home and provide you with one-to-one support for up to a year. Your adviser will explain all the options available and give you the information and advice you need to learn how to manage your Direct Payment and recruit and manage care staff. Once you are up and running, we will send you regular news and updates and you can access support, advice and information from our Information and Advice team whenever you need it. For Croydon residents Independent Lives has been providing support in Croydon since 2019. We offer Information and advice if you need to recruit and employ a PA or if you want to become a PA. We can also help you: Recruit a Personal Assistant Train your Personal Assistant With Payroll to pay your Personal Assistant, guide you through legislation and advise you on pensions, tax, national insurance, maternity pay, sick pay, tax credits and student loans Manage the bank account set up for your Direct Payment and make payments on your behalf. Find care workers through our care service With using Zoom to talk to one of our advisers. If you live outside of West Sussex or Croydon we offer Payroll Plus - where you can purchase a bundle of services directly: Payroll, Banking, and Information & Advice Support Services for people with a Personal Budget who employ Personal Assistants.