Many thanks, I just have to say how efficient and helpful you are and I know it may be just a small thing, but it makes a difference to families like us.


Our latest Impact Report presents our achievements over 2017/18. Our Chief Executive Rebecca Smicle introduces the Impact Report in her latest blog.

Highlights of the year

  • New customers using our  Direct Payments information
    & advice service rated: 95% ‘good/excellent’ for the time given to explain my needs. 94% ‘good/excellent’ on the knowledge and expertise of staff.
  • £39,440 national funding brought into the local economy.
  • Supported 466 people to start employing Personal Assistants.
  • Provided 32,066 hours of care in 2017.
  • 94% participants rated training as good or very good.
  • Direct Payments information & advice service telephone helpline delivered 5,000 separate enquiries and requests for information.
  • Payroll service maintained customer levels providing services to 1,410 customers.
  • Banking Administration Service maintained customer levels, providing services to 683 customers.
  • 10 volunteer placements for people with support needs who contributed 813 hours, a 40% increase on 2016/17.
  • Now support 139 people with their Personal Health Budget across West Sussex, Brighton and Hove and Portsmouth.

Reports