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  1. Home
  2. COVID-19 information and advice

COVID-19 information and advice

COVID-19 advice and support

This information is your primary source of advice during COVID-19. You should still get employment support from your insurance company, however if their advice differs from below please contact Independent Lives.

Your direct payments information and advice team

Until further notice, so that we can continue to support you as best we can, the information and advice line will be open from 9:00am 5:00pm with some advisers working remotely. If you are unable to get through to an adviser, please leave a message and we will return your call as soon as possible.

Please do not select to go through to another department as they will be unable to provide the information and advice you require.

Your payroll team

Please note, if you use our payroll service, if you are able, the best thing for you to do is email [email protected] to provide your hours. Phone messages will be checked daily.


Employment information

Employment information

Everything you need to know as an effective employer. Read more

Published: 22nd June, 2021

Updated: 4th April, 2022

Author: David Streeter

Frequently asked questions

Frequently asked questions

Answers to the most common questions we've been asked by other direct payment employers. Read more

Published: 22nd June, 2021

Updated: 4th April, 2022

Author: David Streeter

Vaccination and testing

Vaccination and testing

The latest information on vaccine rollout and eligibility, and testing rules and regulations. Read more

Published: 22nd June, 2021

Updated: 1st April, 2022

Author: David Streeter

Latest covid-19 updates

Latest covid-19 updates

This page contains the latest covid-19 updates that are relevant to direct payment employers. Read more

Published: 20th January, 2022

Updated: 31st March, 2022

Author: Gareth Shephard

Personal protective equipment (PPE)

Personal protective equipment (PPE)

Information on how to order, and effectively use, personal protective equipment (PPE). Read more

Published: 22nd June, 2021

Updated: 4th February, 2022

Author: David Streeter

Your direct payment

Your direct payment

Information and guidance on how to manage your direct payment during the pandemic. Read more

Published: 22nd June, 2021

Updated: 25th November, 2021

Author: David Streeter

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Charity No: 1153815 Registration in England No: 8654797 VAT Number 836 9226 02
Independent Lives (Disability)
BSI ISO 9001: 2015 certificate number FS 583934