This information is your primary source of advice during COVID-19. You should still get employment support from your insurance company, however if their advice differs from below please contact Independent Lives.
Until further notice, so that we can continue to support you as best we can, the information and advice line will only be open from 9.00am - 4.30pm with some advisers working remotely. If you are unable to get through to an adviser, please leave a message and we will return your call as soon as possible.
Please do not select to go through to another department as they will be unable to provide the information and advice you require.
Please note, if you use our payroll service, if you are able, the best thing for you to do is email [email protected] to provide your hours. Phone messages will be checked daily.
This will be reviewed weekly, and as soon as we are able to resume normal service we will.
Information and guidance on how to manage your direct payment during the pandemic.
The latest information on vaccine rollout and eligibility, and testing rules and regulations.
Information on how to order, and effectively use, personal protective equipment (PPE).
Everything you need to know as an effective employer.
Answers to the most common questions we've been asked by other direct payment employers.
Find out how the new NHS and West Sussex County Council Technology Enabled Care service can help you.