Senior Support Worker The overall purpose of the role is to ensure that the Lend a Hand service provides a high quality care service to its users. Enabling customers to live independently with choice and control in their own home. Lead in providing high quality, person centred care to customers, promoting dignity and choice at all times Keep accurate records and maintain confidentiality Mentor and coach new support workers Communicate and share information effectively with customers, colleagues and line managers Key responsibilities and accountabilities To be an active member of the Care Service team, working in close collaboration with the care support workers, administrator, care quality officer and registered care manager. To participate in team meetings and the development of the service. To represent and promote the care service externally, to maintain and enhance its reputation. To support with the staff induction and mentoring of new care support workers To ensure that care is provided and health & safety guidelines followed according to all relevant policies, procedures and regulations To provide personal care to customers in their own home as identified in the Customer Care Plan To provide domestic assistance as identified in the Customer Care Plan, which could include cleaning, food preparation, laundry, shopping, accompanying the customer in the community To transport customers to appointments and activities To assist with exercises, and prescribed plans and follow any medical instructions which apply carefully and consistently To organise time and resources based on the individual needs of customers To manage any unanticipated events or unstable situations To keep accurate and up-to-date notes relating to tasks undertaken in a customer’s home To inform the office of any changes to a customer’s situation or needs which need to be addressed To report immediately to the office any illness, accident or non-entry to a customer’s home To be part of the on-call rota a minimum of twice a week Experience Knowledge and experience of social care/personalisation/direct payments support services Home care techniques including personal care, house cleaning, food preparation, assistance with eating Experience of being part of an On Call Rota Ability to communicate effectively at all levels and provide information to people with diverse support needs and abilities Ability to work within safeguarding protocols, ensuring accurate recording and reporting QCF level 3 in Health & Social Care or equivalent Salary: £19,000 a year plus additional on-call rate of £25 Hours: 35 hours per week - various shifts including alternate weekends On-call hours: the LAH service operates an on call system between 6am and 12am. You will be required to be on call between 5pm to 12am & 6am to 9am at least twice a week. Job Type: Full-time Required experience: Care Assistant: 1 year Required education: Secondary education Job Location: Worthing Required licence or certification: QCF Level 3 in Health & Social Care or Equivalent Drivers Licence. Will need Full Drivers Licence with own car.