The new NHS and West Sussex County Council Technology Enabled Care service is now live and provided by NRS Healthcare. It offers the use of convenient, accessible and cost-effective technological/digital products or services that allow people to:

  • monitor their own (or someone else’s) health and wellbeing
  • better self-manage their own health including long-term conditions
  • perform tasks they would otherwise be unable to do and/or increase the ease or safety with which tasks can be performed.

Key to this new service is that customers are supported to maximise their own personal strengths and resources to retain their independence. NRS Healthcare has the responsibility to assess each customer and provide the most appropriate service or product to meet those needs. 

The service provides for two types of customers:

Longer term need customers who are eligible under the Care Act 2014 and will be able to access Technology Enabled Care to meet their needs via council funding during the period in which they are deemed to be eligible.

Short term need customers who need Technology Enabled Care to support them to respond to a crisis or some other urgent or short term requirement (Technology Enabled Care will be free of charge to the customer for a maximum of 6 weeks), for example:

  • to support their timely discharge from hospital;
  • to avoid a hospital admission; and/or
  • where there is evidence that a referral will delay or reduce more costly input.

Customers receiving Direct Payments from the Council may be eligible to receive Technology Enabled Care free as part of their care support. Please contact the West Sussex County Council CarePoint if you think that Technology Enabled Care could help you.


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