Your feedback Comments, complaints and compliments You can email us on [email protected] or call our Switchboard on 01903 219 482. We are dedicated to providing the best quality services we can to our customers. Our commitment to quality is set out in our Quality Policy. We monitor customer comments, complaints, compliments, concerns and (non) conformance - here is the latest 5Cs Report. Making a complaint If, however, you do wish to make a complaint about any aspect of our service, or any other matter, please read our comments, compliments and complaints leaflet. This includes contact information to where to refer your complaint. You can find our Comments, compliments and complaints leaflet here. Our Care Service has a separate Comments & Complaints procedure you can read here.