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Our impact

Every year we report on the progress we’ve made and how we’ve achieved what we set out to.
Our annual impact reports highlight the progress we've made toward our strategic objectives, and outline where we're going to focus our work over the following years to achieve our vision of a fairer society where everyone can fulfil their potential.

Our 2025 Impact Report is out now

2025 was a year of progress and innovation for Independent Lives. We worked alongside thousands of people to help them live independently and launched new services and initiatives designed to strengthen support and improve lives for years ahead.
Watch the video report
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2025 in numbers

Every year, Independent Lives supports thousands of people through choice and control allowing them to live their lives independently. Last year was no different - take a quick look below at our impact through numbers.

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We provided 14,511 hours of telephone support to 2,543 Direct Payment customers.

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We won 3 new contracts in Wiltshire, West Sussex and with All Age Continuing Care.

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Our carers respite service provided 149 days out in 2025.

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We ran 568 adverts helping people recruit the best Personal Assistants to support them.

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We delivered expert training to 330 Personal Assistants and delivered 100+ training sessions.

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We received 3,941 applications for Personal Assistant roles on behalf of Direct Payment employers.

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Our community staff attended 280 training courses, ensuring the most up-to-date knowledge.

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We processed 815 DBS checks, allowing Direct Payment employers to safely employ Personal Assistants.

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We supported 2,243 payroll customers, allowing Direct Payment employers to live independently.

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We set up new bank accounts for 317 people, helping them to manage their Direct Payments.

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Our quarterly Direct Payment eNewsletter was read by more than 1,900 subscribers.

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Our carers respite service consumed over 1,000 scones on days out in 2025!

Looking for a previous report?

Our older impact reports are available here: