Our impact
Every year we report on the progress we’ve made and how we’ve achieved what we set out to.
Our annual impact reports highlight the progress we've made toward our strategic objectives, and outline where we're going to focus our work over the following years to achieve our vision of a fairer society where everyone can fulfil their potential.
Our 2023 Impact Report is out now
2023 was a bumper year for Independent Lives, we supported thousands of people to live their lives independently and launched a number of new projects and initiatives that will support more people now and into the future. Read all about it in our 2023 impact report.
Information and advice
We provided information and advice 7,118 times to 2,217 people.
Home visits
We visited people to provide care 69,260 times allowing people to live with choice and control.
Carers respite
Our carers respite service provided more than 6,000 hours of respite across 2023.
Care and support
Our care service provided 51,182 hours of person centred care in people's own homes.
Job adverts
We ran 1,268 adverts helping people recruit the best personal assistants to support them.
Job applications
We received 1,949 applications for employment on behalf of Direct Payment employers.
Training
We delivered expert training to 456 personal assistants and Direct Payment employers.
Payroll
We processed 16,130 payrolls allowing Direct Payment employers to live independently.
DBS checks
We processed 325 DBS checks allowing Direct Payment employers to safely employ personal assistants.
Friends of Independent Lives
Our engagement programme reached more than 100 members.
Bank accounts
We set up bank accounts for 136 people to manage their Direct Payments.
Hot drinks
Our carers respite service consumed more than 23 gallons of milk serving hot drinks throughout the year.
Looking for a previous report?
Our older impact reports are available to download here:
