Our impact

Every year we report on the progress we’ve made and how we’ve achieved what we set out to.
Our annual impact reports highlight the progress we've made toward our strategic objectives, and outline where we're going to focus our work over the following years to achieve our vision of a fairer society where everyone can fulfil their potential.

Our 2024 Impact Report is out now

2024 was another incredible year for Independent Lives. We supported thousands of people to live independently and launched new projects and initiatives that will make a lasting difference, now and for years to come.

View the full report

2024 in numbers

Every year, Independent Lives supports thousands of people through choice and control allowing them to live their lives independently. Last year was no different - take a quick look below at our impact through numbers.

Blue circular icon with a white lowercase letter 'i' inside

We provided information and advice 7,934 times to 2,685 people.

Red wall clock with a white face and black hands indicating seven o' clock.

Our care service provided 44,140 hours of person centred care in people's own homes.

A white passenger van with 'Independent Lives' written on the side and colourful curved lines on the roof

Our carers respite service provided 7,488 hours of respite across 2024.

Stylized icon of a magnifying glass with a light blue lens and dark grey handle

We ran 504 adverts helping people recruit the best personal assistants to support them.

Illustration of a stack of books, a laptop, and a graduation cap.

We delivered expert training to 783 personal assistants and Direct Payment employers.

The image shows a graphic of a smartphone in a tilted position with a stylised user interface displayed on the screen. The interface includes a checklist with some items marked with green checkmarks and one with a red cross, indicating a task that may not have been completed or an error. At the bottom of the interface, there's a prominent green button with a checkmark, likely suggesting a call to action, such as 'complete' or 'done'. The phone and the interface have a clean, modern design, using shades of purple for the background and white for the text and icons, conveying a sense of organisation and technology.

We received 3,486 applications for employment on behalf of Direct Payment employers.

The image displays a charming illustration of a two-story house with an inviting, warm yellow facade and a dark brown roof. The house features a central brown door with a small window above it and two white-framed windows on either side of the door on the ground floor. The design is simple and cartoon-like, with small green bushes flanking the front door, suggesting a well-kept front yard. The background is plain, which emphasises the bright and friendly appearance of the house.

We visited people to provide care 74,101 times allowing people to live with choice and control.

A simple illustration of a white laptop computer with a teal screen

We processed 403 DBS checks allowing Direct Payment employers to safely employ personal assistants.

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We processed 16,800 payrolls allowing Direct Payment employers to live independently.

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We set up new bank accounts for 160 people helping them to manage their Direct Payments.

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Our engagement programme, Friends of Independent Lives reached more than 120 members.

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Our carers respite service consumed more than 5kg of biscuits with their tea and coffee in 2024!

Looking for a previous report?

Our older impact reports are available to download here: