Our strategy
The Independent Lives strategy has been carefully developed alongside people with lived experience. It ensures that we are able to support more people now and into the future and that we are able to create a society where we can all participate and fulfil our potential.
Our vision
Our vision is for an accessible society where disabled people experience autonomy, choice, and control in their lives.
Our mission
Our mission is to deliver a more equal society by:
- raising awareness of disability, independent living and personalisation
- championing the voices of disabled people, carers and those accessing health and social care
- delivering high quality support and services that enable people to live independent lives
Customer perspective
- Maintain customer satisfaction levels above 80% in all services
- Support customers and carers to tell their stories and hear from others - Increase community and online engagement by 100% each year
- Promote outstanding quality reviewing feedback and audits based on safe, effective, responsive, caring and well-led.
Financial perspective
- Work more efficiently and grow income to £5million by 2025.
- Improve our processes and systems to spend more time and money on what matters.
- Generate new income streams to further invest in our communities.
Operational perspective
Theme one
Increase the number skilled and empowered Direct Payment employers:
- in West Sussex
- in Croydon
- in three new areas
- through frame works and payroll plus
- through information, advice and support
Increase the number of skilled and available personal assistants through increased:
- structured networks
- recruitment opportunities
- training opportunities
Support the sector and innovation through:
- micro provider support
- Individual Service Funds
- system leadership
Operational perspective
Theme two
Increase independent living through:
- community activities
- carers respite support
- hospital discharge home and safe
- community care and support
- reablement support
Work with West Sussex County Council and clinical commissioning groups to:
- extend to new areas
- deliver technology enabled care
- develop pathways through voluntary sector support
- work with other provider to jointly improve quality and provision
- improve person centred care planning
Our values
Inclusion
We celebrate our differences and believe that embracing diversity makes us stronger. We aim to create a world based on respect and understanding, where every voice is heard.
Innovation
We deliver creative solutions, technology, and forward-thinking strategies to continuously improve services, and support the wider environment to enable people to live independent lives.
Excellence
We believe in integrity, accountability, and transparency. Our passion drives us to go above and beyond, delivering high-quality, person-centred services which change lives.
Community
We form part of a connected, supportive environment where we build an accessible and sustainable society through our connections and support of one another.
Learning and growth
Technology
Underpin all developments with the most efficient, effective, inclusive and mobile technology that will provide better support now and in the future.
People
- Recruit the best, diverse people to enable growth.
- Reward and recognise with the Foundation Living Wage.
- Retain with personal development and career pathways.
- Develop and inclusive and innovative culture.
- Engage to build a better future.
Accommodation
Create physical and virtual spaces that are flexible and support individuals and teams to collaborate.
