In this section you will find all of the information you need about our public policies, covering all of our privacy statements and quality guidelines.

You will find links to all of our relevant public policies below.

If you have any questions about any of our policies, then please don't hesitate to get in touch. You can call us on 01903 219482 or email info@independentlives.org.

Comments, complaints and feedback

Independent Lives works to ensure that our services are the best that they can be. We are keen to hear the views of the people who use our services or are affected by them.

Quality policy

Independent Lives is committed to focusing on the needs and requirements of its customers and service users.


At Independent Lives we take the privacy of the people we work with seriously. We work hard to ensure that your personal information is kept safe and secure and is only used for appropriate purposes.

Fundraising policy

Our fundraising policy is publicly available and part of our commitment to open and honest fundraising at Independent Lives.

Equality, diversity and inclusion statement

Independent Lives is steadfast in our commitment to cultivating an environment where everyone is valued and respected.